A common problem solving approach involves 1. Waiting to see if the problem goes away O2 Indentifying troublesome employees 3. Plan Do, Check, Act 4 Asking for management help QUESTION 2 4 The three principle focus areas of total quality in businesses are 1. Profit, Sales, Inventory 2. Financial data, Market data Competitor data Customers. Teams, ocesses 4 Deming, Juran, Crosby QUESTION 3 4 pc Quality problem solving techniques are based on the scientific method, 1. True 2 False 3. Depends on the problem 4 Only in a high tech business. QUESTION 4 4 point TO vs a traditional culture in a business contains this trait 1 TO defines quality as adherence to specificfations 2 in TO quality efforts reside only in the engineering and quality organizations 3. TO views people as a competitive edge. 4 In TO, suppliers are pitted against each other 4 points QUESTION 5 Continuous improvement primary activities are all of the below but one 1 Eliminate waste 2 Holding upper management communication meetings 3 Enhancing value 4 Reducing cycle time