QUESTION 1

1. A common problem solving approach involves :

   	1.	Waiting to see if the problem goes away.
   	2.	Indentifying troublesome employees.
   	3.	Plan, Do, Check, Act
   	4.	Asking for management help.

4 points

QUESTION 2

1. The three principle focus areas of total quality in businesses are :

   	1.	Profit, Sales, Inventory
   	2.	Financial data, Market data, Competitor data
   	3.	Customers, Teams, Processes
   	4.	Deming, Juran, Crosby

4 points

QUESTION 3

1. Quality problem solving techniques are based on the scientific method.

   	1.	True
   	2.	False
   	3.	Depends on the problem.
   	4.	Only in a high tech business.

4 points

QUESTION 4

1. TQ vs a traditional culture in a business contains this trait :

   	1.	TQ defines quality as adherence to specificfations
   	2.	In TQ, quality efforts reside only in the engineering and quality organizations.
   	3.	TQ views people as a competitive edge.
   	4.	In TQ, suppliers are pitted against each other.

4 points

QUESTION 5

1. Continuous improvement primary activities are all of the below but one.

   	1.	Eliminate waste.
   	2.	Holding upper management communication meetings.
   	3.	Enhancing value.
   	4.	Reducing cycle time.

4 points

QUESTION 6

1. Systems thinking can best be described as :

   	1.	A set of testing processes.
   	2.	An out of date management philosophy.
   	3.	Businesses processes working together to satisfy customers.
   	4.	None of the above.

4 points

QUESTION 7

1. In TQ, management defines the organization in terms of silos.

   	1.	True.
   	2.	False.
   	3.	Silos are not discussed relative to TQ.
   	4.	Silos do not affect TQ.

4 points

QUESTION 8

1. What is the most important reason for practicing total quality control ?

   	1.	To develop team spirit.
   	2.	To increase profits.
   	3.	To pursue customer satisfaction.
   	4.	To follow the lead of the supervisor.

4 points

QUESTION 9

1. The best choice when considering whether to inspect is :

   	1.	50% inspection.
   	2.	100% inspection.
   	3.	Inspection that provides the lowest cost vs the benefit.
   	4.	Sampling inspection.