A customer calls a support line for issues with his vehicle. You guide him through the process of resetting the oil monitoring system and instruct him to follow the final step found on Page $4$ of the owner's manual. The customer says he's tried that and the "change oil" light is still on$.$

Based on the procedural guidelines provided, how should you respond?

Ask if he currently owns the vehicle

Guide him to the relevant pages in the owner's manual

Recommend a dealership visit for further inspection$/$clarification

Transfer him to Tech Support

Ask if he has access to the owner's manual