Question: Question 6 / 1 3 A customer calls a support line for issues with his vehicle. You guide him through the process of resetting the

Question

6 / 13

A customer calls a support line for issues with his vehicle. You guide him through the process of resetting the oil monitoring system and instruct him to follow the final step found on Page

4

of the owner's manual. The customer says he's tried that and the "change oil" light is still on

.

Based on the procedural guidelines provided, how should you respond?

Question 6/13 A customer calls a support line for issues with

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