A customer doesn't understand why she received a past-due notice. She paid every bill on time for the last few months. After reviewing her history, you notice she forgot a payment four months ago. Since then, every payment she has made has gone toward covering the past-due bill. What would you be most and least likely to do or say? LEAST MOST PICK ONE OF EACH Let her know about the missed payment and remind her that payments are due on or before the billing date for the respective billing cycle, as specified in her contract. Provide the month of the missed payment and explain how she can resolve the situation. Starting prior to the missed payment, walk the customer through her statement history to ensure she understands why her bill is marked as late. Tell the customer that she missed a payment four months ago and empathize with her for making a simple mistake