A customer is calling her insurance company.

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What should the customer service agent say?

$"$I$\text{'}$m sorry about that. I$\text{'}$d recommend contacting your provider's billing department and discussing this issue with them."

"Would you mind if I put you on a brief hold? I'll need to review your benefits summary before I can assist you."

$"$I$\text{'}$m sorry for the confusion. It's best to verify your benefits before you visit your provider to ensure you are covered at $100\%.$

"I understand the confusion. Would you mind if I put you on a brief hold while I contact your provider's billing department about these visits?"