A customer journey map is a visual tool that helps you define your customers$$ needs, problems, and engagement with your brand. Creating a customer journey map helps you understand a customer$$s experience before, during and after buying your product or service, so you can identify barriers and create the best possible experience for every customer. A journey map is a modeling tool for and it is a way of achieving $.$

Question $18$ options:

a$)$

design thinking; empathy

b$)$

database design; data integrity

c$)$

data visualization; data story telling

d$)$

business process management; efficiency