Question: A Customer Relationship Management ( CRM ) system a . is a tool used to depict graphically the positioning of competing products b . provides

A Customer Relationship Management (CRM) system
a. is a tool used to depict graphically the positioning of competing products
b. provides information necessary for a consumer to make a buying decision
c. tracks detailed information about customers
d. deals with how the firm will be defined and sets general goals
A Customer Relationship Management (CRM) system a. is a tool used

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