A Customer Relationship Program $($CRM$)$ program primarily attempts to monitor and$/$or manage three things: an organization's customers, sales force, and customer service level.

List three different tools or components of CRM for each of three areas:

Customers

Sales Force

Customer Service Level

Describe how each tool or component is utilized in the monitoring and$/$or managing of the customers, sales force, or customer service level.

Part B Customer Value Measurement

A bank wants to apply the following customer value measurements to their international customer call center services:$$

Queuing management

Global service considerations

Facilitating products

Service quality expectations

$$Differentiate and explain the implementation points for each customer value$$measurement stated.

Part C

The textbook lists the following activities as Supply Chain Risk Management activities:

Increasing safety stock and forward buying

Identify backup suppliers and logistics services

Diversify the supply base

Utilize a supply chain IT system

Develop a formal risk management program

Identify and define each activity. Then, for each activity provide the downside of applying said activity to supply chain management.

Part D

What is RFID technology and how does it aid in the management of the supply chain? $$Complete an internet search of companies that utilize RFID technology. From this search, report upon one $(1)$ company's use of RFID technology in their daily operations. Summarize the customer value benefits this RFID technology provides for the company you researched. Remember to cite your references.