answer part a & b?

COMPLETE THE FOLLOWING LEARNING ACTIVITY. ASSIGNMENT In a text leg. Microsoft Word document, answer the following questions thoroughly and concisely Ensure to support your answers with module reading/viewing references and/or other valid and reliable resources PART A (12 MARKS - 3 MARKS FOR EACH TOOL) A Customer Relationship Program (CRM) program primarily attempts to monitor and/or manage three things: an organization's customers, salesforce, and customer service level. List three different tools or components of CRM for each of three areas: 1. Customers 2. Sales Force 3. Customer Service Level Describe how each tool or component is utilized in the monitoring and/or managing of the customers, sales force, or customer service level. PART B (20 MARKS - S MARKS PER CUSTOMER VALUE MEASUREMENT) A bank wants to apply the following customer value measurements to their international customer callcenter services: 1. Queuing management 2. Global service considerations 3. Facilitating products 4. Service quality expectations Differentiate and explain the implementation points for each customer value measurement stated 30 &