Question: list three different tools or components of CRM A Customer Relationship Program (CRM) program primarily attempts to monitor and/or manage three things: an organization's customers,

list three different tools or components of CRM

A Customer Relationship Program (CRM) program primarily attempts to monitor and/or manage three things: an organization's customers, sales force, and customer service level. List three different tools or components of CRM for each of three areas: 1. Customers 2. Sales Force 3. Customer Service Level Describe how each tool or component is utilized in the monitoring and/or managing of the customers, sales force, or customer service level. A bank wants to apply the following customer value measurements to their international customer call center services: 1. Queuing management 2. Global service considerations 3. Facilitating products 4. Service quality expectations Differentiate and explain the implementation points for each customer value measurement stated

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