Question: A customer service representative can work with one person at a time and have at most two other customers waiting. Assume that customers arrive according

A customer service representative can work with one person at a time and have at most two other customers waiting. Assume that customers arrive according to a Binomial counting process with 2-minute frames and the average interarrival time of 8 minutes, and the average service takes 10 minutes.

a) Find the transition probability matrix. b) Compute the steady-state distribution of the number of customers in this queuing system.

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