A cycle time problem can lead to Increased productivity Defects or inaccuracies No: being able to produce enough in the time available Work being completed early A reduction in staff hours Under what circumstances is it permissible to red tag a person? Never When that person does not comply with the 5S rules When that person does not fully understand the job When there are more people than needed for the job When the person is very unorganized What is a Process Walk? A meeting to discuss what is wrong with the process and decide how to fix it An opportunity for the staff to meet others that work in different parts of the process A celebration of the new improved process Thoughtful observation of the actual process to confirm its operation and find opportunities An opportunity to evaluate employee performance Why is it important to "see" a process through a Process Walk? It is an opportunity to implement your best improvement ideas To let people know you are watching You get a realistic view of the actual process as documented, and variations of the process that aren't documented So that you can talk to staff and motivate them to improve their performance To convince yourself and others there are no problems in the process What do the boxes in a Process Map represent? The roles of each of the process participants The customers of the process and their outputs The suppliers to the process and their inputs The job descriptions of the process participants The actions needed to produce the desired result What is a common waste in transaction processes? Inventory Transportation Extra Processing Overproduction Waiting What is the outcome of the Analyze Phase? Ensure the gains are sustained Quantify the problem and map the process Confirm the solutions work Determine the root causes Clarify the problem and process What technique explores the root cause of an issue? Process Walk Process Map 5 Whys 55 B Westes What do you do when it isn't clear whether an item should be kept or discarded? Keep it, just in case Take a vote Get rid of it Put in the red tag area Move it to the archive area When should the 5 Whys be used? Immediately before the conclusion of the project When no other course of action makes sense During the Process Walk As a companion to 5S When you have a root cause idea that needs further refinement Who should ALWAYS be involved in Process Mapping? escence en in which the process resides wrote the dece trent procedure manuel seorante Quio Control documentation A cycle time problem can lead to Increased productivity Defects or inaccuracies No: being able to produce enough in the time available Work being completed early A reduction in staff hours Under what circumstances is it permissible to red tag a person? Never When that person does not comply with the 5S rules When that person does not fully understand the job When there are more people than needed for the job When the person is very unorganized What is a Process Walk? A meeting to discuss what is wrong with the process and decide how to fix it An opportunity for the staff to meet others that work in different parts of the process A celebration of the new improved process Thoughtful observation of the actual process to confirm its operation and find opportunities An opportunity to evaluate employee performance Why is it important to "see" a process through a Process Walk? It is an opportunity to implement your best improvement ideas To let people know you are watching You get a realistic view of the actual process as documented, and variations of the process that aren't documented So that you can talk to staff and motivate them to improve their performance To convince yourself and others there are no problems in the process What do the boxes in a Process Map represent? The roles of each of the process participants The customers of the process and their outputs The suppliers to the process and their inputs The job descriptions of the process participants The actions needed to produce the desired result What is a common waste in transaction processes? Inventory Transportation Extra Processing Overproduction Waiting What is the outcome of the Analyze Phase? Ensure the gains are sustained Quantify the problem and map the process Confirm the solutions work Determine the root causes Clarify the problem and process What technique explores the root cause of an issue? Process Walk Process Map 5 Whys 55 B Westes What do you do when it isn't clear whether an item should be kept or discarded? Keep it, just in case Take a vote Get rid of it Put in the red tag area Move it to the archive area When should the 5 Whys be used? Immediately before the conclusion of the project When no other course of action makes sense During the Process Walk As a companion to 5S When you have a root cause idea that needs further refinement Who should ALWAYS be involved in Process Mapping? escence en in which the process resides wrote the dece trent procedure manuel seorante Quio Control documentation