Question: A. Define the term Customer Flow. B. There are a number of ways that the psychological aspects of waiting can be used to help customers

A. Define the term Customer Flow.

B. There are a number of ways that the psychological aspects of waiting can be used to help customers feel like they are getting better service even if the wait is no different.

Discuss the above statement to include THREE (3) ways an organisation can employ to make the wait easy. Cite relevant examples.

C. Discuss citing relevant examples TWO (2) ways to control waiting lines.

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