Question: A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What should you do first? a. Delete the comments immediately

A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What should you do first?

a. Delete the comments immediately and keep only the positive reviews.

b. Ignore the comments completely.

c. Contact your lawyer right away and file a lawsuit against the client.

d. Determine whether the comments violate social media comment policy.

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