Question: A formal service quality evaluation process: measures the gap between service expectations and performance perceptions. is relatively simple and applicable for all types of services.

A formal service quality evaluation process:
measures the gap between service expectations and performance perceptions.
is relatively simple and applicable for all types of services.
is performed exactly the same as it is for goods.
is impossible to quantify if the service is highly intangible.
is most easily done on the buyer's premises.
A formal service quality evaluation process: measures the gap between service

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