A general question not linked to any case study,

TCS Digitalization using SAP-LAP framework explain for below points

1. Understanding the need of these initiatives (Digitalisation/ Circular Economy)
2. 1. What was the scenario before implementing digitalisation practices or sustainability practices in the different units of your organisation?
   2. What was the need to apply digitalisation or sustainability practices in the different organisation units? (Justify the rationale (Why and how))?
      1. Stakeholder pressure
      2. Operational efficiency
      3. Savings of cost (operational/environmental)
      4. Increase in efficiency/ productivity
      5. Competitive Pressure
      6. Customer Pressure
      7. To gain first mover advantage
      8. Business Model necessitates required changes
      9. To increase resilience or risk resilience
   3. What is the current stage of implementation of digitalisation or sustainability initiatives in different units of your organisation?
   4. What are the several departments where these practices are being applied (detailed information about implementation of these technologies or adoption of sustainability practices) How these have been applied?
3. Understanding the bottleneck and challenges in the implementation of these initiatives (Digitalisation/ Circular Economy)
4. 2.1 What are the bottleneck and challenges different units of organisation is currently facing, and what are the underlying reasons behind that? (Justify the rationale (why and how))?

2.2. Whether these challenges are relevant to the industry or specific to the firm, only

3. Understanding the facilitator that supports or encourage implementation of these initiatives (Digitalisation/ Circular Economy)
   1. What are the several facilitators that are encouraging different units to go for digitalisation or sustainability (Justify the rationale (why and how))

3.2. Considering the different enablers, what is your opinion, which one is the most important, and which one is the least?

4. Competitive benchmarking
   1. Explain the overall digitalisation initiatives or sustainability initiatives in the industry? What are the practices applied in different firms operating in the same industry?
   2. If you compare the parent firm concerning competitors, explain the firm's position with respect to these initiatives?

5. Relationship of digitalisation and sustainability initiatives with COVID 19 pandemic
   1. Did COVID-19 pandemic accelerate or deaccelerate digitalisation or sustainability initiatives in your firm and overall industry?
   2. How and why do you feel COVID-19 necessitated the need to accelerate sustainability and digital initiatives
6. How do Advanced analytics and R& D investment facilitate digitalisation and/ or sustainability initiatives?
7. Establish Linkages between Advanced Analytics Capability, R&D investment influence and digitalisation or sustainability practices and assess their overall impact on performance?
8. How does digitalisation practices influence resilience practices? How does digitalisation bring flexibility and make firms processes robust to anticipate supply chain disruption, minimise the possibility of supply chain disruption, deal with supply chain disruption and recover from supply chain disruption?

9. Detailed analysis of current situations, role of stakeholders (junior, mid and senior level employees, consultant, external parties, NGO, implementing agencies and top management) and processes included in digital transformation and sustainability initiatives in organisation (SAP-LAP framework).

Situation: The journey

1. How did we reach here?
2. What is happening now?
3. What is expected to happen?

1. Actor: Stakeholder directly or indirectly engaged in initiatives

1. What are the world views?
2. What roles and capabilities are exhibited?
   3. Process. What is being done?
      1. What are the variables?
      2. What are the parameters?
      3. What can be changed?
      4. Why is it being done?
   4. How is it being done?
      1. What else?
      2. Why else?
      3. How else?
   5. Learning: What did you learn by analysing situation, actors and process
      1. What are the key issues related to situation?
      2. What are the key issues related to actor(s)?
      3. What are the key issues related to process(s)?
   6. Action: What are the different actions that you need to take to improve situation, actors and process
      1. What should/ought to be done to improve the situation?
      2. What can be done to improve the actor(s)?
      3. What ought to be done to improve/ implement the process(s)?
      4. Performance: How the different actions will improve performance (economical/social/ environmental)
   7. What will be its impact on the situation? .
      1. How will the actor(s) be affected? .
      2. How will the performance of the process(es) be affected?