A good pointer for personalized reply to a request is ________. 1 point A) always verify only the dates B) never collaborate with the former employee in developing the letter C) offer to provide a personal reference D) give a glimpse into your corporate culture and encourage the reader to keep in touch Good-news announcements are often communicated in a ________, a specialized document used to share relevant information with the news media. 1 point A) boilerplate B) manifesto C) newsfeed D) press release Which of the following is a strategy for routine replies and positive messages? 1 point A) Use the indirect approach. B) Introduce your main idea in the body of the message. C) Open with an interesting fact or question. D) Embed any negative information in a positive context. Routine replies and positive messages should close with ________. 1 point A) a sincere apology for the trouble caused B) information highlighting a benefit to the audience C) a detailed explanation of the request D) a mention of the consequences of non-compliance