Question: A help desk can answer 150 calls per hour. The demand rate is 310 calls per hour. What are the cycle time (in minutes per

A help desk can answer 150 calls per hour. The demand rate is 310 calls per hour. What are the cycle time (in minutes per call) and utilization of the call center?

0.4 minutes per call,

100% utilization 2 minutes per call, 80% utilization

0.4 minutes per call, 80% utilization

2 minutes per call, 100% utilizationb

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