Question: Question 4 A help desk can answer 150 calls per hour. The demand rate is 200 calls per hour. What are the cycle time (in

Question 4

A help desk can answer 150 calls per hour. The demand rate is 200 calls per hour. What are the cycle time (in minutes per call) and utilization of the call center?

Group of answer choices

0.005, 1

0.4, 1

0.24, 0.8

0.3, 1

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