Question: (a) If you are a General Manager and would like to implement the ISO 9001 certification in your building material company, list and explain the

(a) If you are a General Manager and would like to implement the ISO 9001 certification in your building material company, list and explain the SIX major registration processes; and describe any difficulty for EACH of the process. [12 marks] (b) With the aided of a diagram, explain the THREE major phases of the TQM implementation. 15 marks In the Mobile Application Development Company, briefly explain whether DMAIC or DMADV methodology should be applied in the new mobile application development? [3 marks)

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