A key approach that helps managers learn about various applications of AI and more importantly, identify proper opportunities for the integration of AI technologies involves reviewing real-world cases and scenarios related to this field. As managers study these cases, they should try to extract patterns from individual scenarios and connect the dots together to create innovative and customized solutions for their workplace by practicing the critical skill of cross-pollinating ideas (e.g., “So… Company A has utilized Chatbots in this area, and Company B has used Chatbots in this other area. I wonder if I could recommend solutions to improve customer service, the online retail experience, lower costs …”). Based on the insights that you obtain from the cases that you select and study, identify a proper opportunity for a company that you are familiar with (personally such as your workplace, through colleagues, or via research) to apply similar applications of Chatbots (preferably a combination). You will need to:

• Select a proper opportunity/application area within a company: Justify your selection of the company and explain why there is a need within the case/firm that you have chosen.

• What is the proposed solution and how will it work [in general terms]? Propose a general solution based on your analysis of the provided cases from the website. It is highly
recommended that you create and present an “integrated” solution as mentioned above. The process to generate integrated solutions will gradually enhance your innovative thinking and
problem-solving skills.

• Identify potential benefits

• Identify potential challenges

Answer rating: 100% (QA)

A proper opportunity for a company to apply Chatbots would be in their customer service department C... View the full answer