A large retail store is experiencing huge problems with high turnover among its sales associates. Interviews with employees who have quit their jobs has revealed that low pay, a lack of opportunities for advancement, and high stress were the main reasons why sales associates were quitting. The store manager decided that she wanted to hire a consultant to help the company to reduce employee turnover. This store manager needs to hire a consultant who specializes in $\_\_\_\_\_\_\_.$

marketing

human resource management

information technology

strategic planning

Use your knowledge of human resource management to answer the question below.

Which of the following quotes from CEOs reflects a recognition that human capital is critical to the success of an organization? Check all that apply.

$$The key for us$,$ number one, has always been hiring very smart people.$$

$$You gotta build a team that is so talented that it makes you uncomfortable.$$

$$The customer is always right.$$

$$Failure is not an option.$$

Based on the Overall Human Resources Framework, categorize each element in the following table to the correct section of the model.

Element

Employee Concerns and Issues

Competitive Challenges

Human Resources

Training and development

Productivity and cost challenges

Education levels