Question: a ) List the 6 process groups under the Operation of the SMS clause of ISO 2 0 0 0 0 : 2 0 1

a) List the 6 process groups under the Operation of the SMS clause of ISO 20000:2018 and briefly mention the intent of each.
b) Explain the Service Portfolio processes based on the requirements of ISO 20000:2018, for the services provided by a pharmacy retail chain company.

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