Question: A local bank uses a multiple channel queue, where customers wait in a single line for the first available window. If the average service time
A local bank uses a multiple channel queue, where customers wait in a single line for the first available window. If the average service time is 1.5 minutes and the arrival rate is 6 customers every five minutes, find the following:
| a. | The minimum number of windows to be open to allow for a feasible system. |
| b. | When two service windows are open, what is the probability both windows are idle. |
| c. | When three service windows are utilized, what is the average number of customers waiting in line. |
| d. | When three service windows are utilized, what is the average time a customer waits in line. |
| e. | When four service windows are utilized, what is the the average time a customer is in the bank. |
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