A major problem in the product returns process is the unpredictability of when returns will arrive at the warehouse. Usually,the returns processing facility does not know what and how much product will be returned on any given day. The vastmajority of returns are unplanned and are therefore to a large extent unpredictable. Consequently, problems arise whentrying to conduct proper route planning or to schedule staff, vehicles, equipment and other resources when demand forthose resources is unknown or variable $($Pienaar et al$.,2017).$ Discuss in detail the $5$ stages in the reverse logistics process namely: Receipt, Sort & Stage, Returns processing, Returns analysis and Support operations