A manager is so impressed with her subordinates excellent computer programming ability that she believes that this person also has excellent project management skills. This is an example of which of the following perceptual errors?

Question 10 options:

	primacy effect
	recency effect
	halo effect
	contrast effect

Positive affect is a trait that describes someone who tends to focus on the positive aspects of themselves and the world

Question 11 options:

	True
	False

A customer service representative yelling in response to an angry customer is an example of using emotional labour.

Question 12 options:

	True
	False

An employee who acts the way that she is expected to act is an example of a self-fulfilling prophecy.

Question 13 options:

	True
	False

A demanding boss is an example of stress in the workplace.

Question 14 options:

	True
	False

Emotional intelligence does not involve the ability to understand the emotions of other people.

Question 15 options:

	True
	False