A new colleague, Aaron, has been performing poorly when interacting with customers. You have coached him and set goals, but he has made no progress. Today, you observe he's not greeting customers.

What would you be most and least likely to do$?$

PICK ONE OF EACH

LEAST

Discuss Aaron's current behavior and work with him to create an improvement plan. Explain that further disciplinary action could lead to termination.

In private, explain to Aaron that based on his continued poor performance and previous coaching, you will have to terminate his employment.

Spend the next two weeks retraining Aaron. Develop an action plan for the end of the two$-$week retraining and make sure Aaron sticks to it$.$

As Aaron is still new to the store, give him more time to change. Continue to provide him with feedback and coach him on appropriate behaviors.