Question: A plumbing company found that its current training program for their septic division, consisting of 2 0 courses, was not effective and needed to be

A plumbing company found that its current training program for their septic division, consisting of

20

courses, was not effective and needed to be redesigned; Therefore, before redesigning the courses its first priority should be to conduct which of the following?

Group of answer choices

a training needs assessment

employee interviews

observations

customer surveys

an ROI

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