A positive attitude in the workplace improves work performance, allows more creativity, provides more motivation to excel, facilitates more helpfulness between coworkers, and gains more influence on clients and customers. You can adopt a number of techniques to make your messages more positive, including $($a$)$ displaying a can$-$do$,$ confident attitude focus $($see Table $6\mathrm{.}7)$; $($b$)$ focusing on the positive rather than negative traits $($see Table $6\mathrm{.}8)$; and $($c$)$ using diplomatic, constructive terms.

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