A project to catalog a knowledge base has been rejected several times. The work is now unavoidable, but the company has limited resources to complete it. A project manager has recorded a long list of quality defects of varying degrees of importance and criticality, which cause the stakeholders to be concerned. Which tool or technique should the project manager use to approach the task of dealing with the defects? Strengths, weaknesses, opportunities, and threats (SWOT) analysis Control chart Pareto chart Cause-and-effect diagram