1. A proper Performance Management System, with performance indicators to holistically monitor the logistics chain, is seen as a key for creating transparency and a trigger for improvement ideas as you cannot improve that which does not get measured (Martin Drnhfer et. al. 2016). Logistics metrics measure the performance of various logistics functions.

Briefly elaborate on the five typical performance metrics.

1. The ever-changing business environment is characterized by increasing global competition and technological advancement. Emphasis is also shifting within the operations function to link it more closely with both customers and suppliers. Identify THREE trends in operations management and briefly discuss on the future of operations management.

[9 marks]

2. According to Dorn (2003) there are ten main components that make up the logistics system.

List those ten components. Elaborate on any five of them