Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 262,400 Customer service training 524,800 Discounting room

A quality control activity analysis indicated the following four activity costs of a hotel.

Verifying credit card information 262,400
Customer service training 524,800
Discounting room rates due to poor customer service 131,200
Reprinting customer invoices due to errors detected before given to customer 393,600
Total $1,312,000

Sales are $8,200,000 for the year. Prepare a cost of quality report.

Present percentage values to one decimal place.

Cost of Quality Report
Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention $ % %
Appraisal % %
External Failure % %
Internal Failure % %
Total $ % %

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