Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 64,800 Customer service training 129,600 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel.
| Verifying credit card information | 64,800 |
| Customer service training | 129,600 |
| Discounting room rates due to poor customer service | 194,400 |
| Reprinting customer invoices due to errors detected before given to customer | 259,200 |
| Total | $648,000 |
Sales are $5,400,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.
| Cost of Quality Report | |||
| Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
| Prevention | % | % | |
| Appraisal | % | % | |
| External Failure | % | % | |
| Internal Failure | % | % | |
| Total | |||
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
