Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 64,800 Customer service training 129,600 Discounting room

A quality control activity analysis indicated the following four activity costs of a hotel.

Verifying credit card information 64,800
Customer service training 129,600
Discounting room rates due to poor customer service 194,400
Reprinting customer invoices due to errors detected before given to customer 259,200
Total $648,000

Sales are $5,400,000 for the year. Prepare a cost of quality report.

Present percentage values to one decimal place.

Cost of Quality Report
Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention % %
Appraisal % %
External Failure % %
Internal Failure % %
Total

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