Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $40,000 Customer service training 20,000 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel.
| Verifying credit card information | $40,000 |
| Customer service training | 20,000 |
| Discounting room rates due to poor customer service | 16,050 |
| Reprinting customer invoices due to errors detected before given to customer | 8,000 |
| Total | $84,050 |
Sales are $750,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary.
| Cost of Quality Report | ||||||||||
| Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales | |||||||
| Prevention | $ | % | % | |||||||
| Appraisal | % | % | ||||||||
| External Failure | % | % | ||||||||
| Internal Failure | % | % | ||||||||
| $ | % | % | ||||||||
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