Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information Customer service training Discounting room rates due
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information Customer service training Discounting room rates due to poor customer service Correcting charges to customer invoices Total $126,000 504,000 378,000 252,000 $1,260,000 Sales are $8,400,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost Percent of Total Percent of Quality Cost Classification Quality Cost Total Sales Prevention % % Appraisal Internal failure External failure Totals % %
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