A quality control cost distribution report does not depict the following relationship

Select one:

a. Companies reduce their total quality costs by focusing their efforts on prevention and internal failure costs

b. Total quality costs drop rapidly as the quality of conformance increases

c. That when quality of conformance is low, total quality cost is high

d. Total quality costs are minimized when the quality of conformance is less than 100%

Market research is an example of

Select one:

a. Internal failure costs

b. Prevention costs

c. External failure costs

d. Appraisal costs

ISO 9000 determines

Select one:

a. Process capability

b. If vendors are performing well

c. If the company practices its written procedures

d. Random causes of variation