Question: A sales rep at a store is helping a customer choose a computer. After a brief conversation, he offers her one that best meets her
A sales rep at a store is helping a customer choose a computer. After a brief conversation, he offers her one that best meets her functionality and price needs, ut she tells him she's had bad experiences with that brand's customer support.
Which responses would be effective? Select all that apply.
Reconfirm her needs and explain how this computer meets them
Call over his supervisor to offer a second opinion on the computer he recommended
Acknowledge her past experience and ask what happened
Immediately recommend a more expensive brand; acknowledge that it's above her price range, but at least she won't worry about its quality
Suggest she buy a lowcost service contract in case the computer has issues
Remind her that he's an expert and wouldn't recommend a bad option
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