Question A sales rep at a store is helping a customer choose a computer After a brief conversation, he offers her one that best meets her functionality and A sales rep at a store is helping a customer choose a computer After a brief conversation, he offers her one that best meets her functionality and price needs, but she tells him she's had bad experiences with that brand's customer support Which response ( s ) would be effective Select all that apply Immediately recommend a more expensive brand acknowledge that it's above her price range, but at least she won't worry about its quality Suggest she buy a low cost service contract in case the computer has issues Reconfirm her needs and explain how this computer meets them Acknowledge her past experience and ask what happened Remind her that he's an expert and wouldn't recommend a

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Question: Question: A sales rep at a store is helping a customer choose a computer. After a brief conversation, he offers her one that best meets

Question: A sales rep at a store is helping a customer choose a computer. After a brief conversation, he offers her one that best meets her functionality and...

A sales rep at a store is helping a customer choose a computer. After a brief conversation, he offers her one that best meets her functionality and price needs, but she tells him she's had bad experiences with that brand's customer support.

Which response

(

)

would be effective? Select all that apply.

Immediately recommend a more expensive brand; acknowledge that it's above her price range, but at

least she won't worry about its quality

Suggest she buy a low

-

cost service contract in case the computer has issues

Reconfirm her needs and explain how this computer meets them

Acknowledge her past experience and ask what happened

Remind her that he's an expert and wouldn't recommend a

Question: A sales rep at a store is helping a customer

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