A service has five tasks, performed in sequence.In the instance when there is more than one worker assigned to a task, each worker performs the entire task and they both can be working on different "items" at the same time.

Task Task time per worker # of workers

1 2 min 1

2 6 min 1

3 14 min 2

4 4 min 1

5 15 min 3

1. What is the capacity (hourly) of the process as a whole?
2. What is the bottleneck of the process?
3. What is the throughput time (assuming no wait time)?
4. Where would you expect customers to wait?