Question: A Siebel executive commented that the companys CRM system does not fit the needs of all clients. He noted that the clients need to decide

A Siebel executive commented that the company’s CRM system does not fit the needs of all clients. He noted that the clients need to decide if they want an application or a tool kit. Research the term “tool kit.” Considering Siebel’s CRM system and Intuit Quick-Base, which is an application and which is a tool kit? Explain why.

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