A SocialTech startup in Australia is aiming to develop a community engagement platform

for local governments. This platform would facilitate better communication between

residents and their local councils, allowing for feedback on public services, reporting of

issues, and participation in local decision$-$making. The major objective of the company is

to enhance people$$s engagement and ensure that residents voices are heard in local

governance.

a$)$ For this company to start their software development work, what should be their

initial focus and development approach? Provide reasons with your

recommendations.

b$)$ Based on the approach you$$ve selected, what are the ethical considerations

regarding data privacy and diversity that need to be addressed before launching

their community engagement platform?