Question: A task force swayed by a vivid testimony from a frustrated customer has recommended that the company overhaul its service department and restructure the department.

A task force swayed by a vivid testimony from a frustrated customer has recommended that the company overhaul its service department and restructure the department. What kind of bias is the task force guilty of?

Group of answer choices

illusion of control

representativeness

escalating commitment

prior hypothesis bias

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