Question: A tech retailing company offers a 2 4 7 help desk, an online knowledge base, and interactive troubleshooting guides for its customers. Additionally, it conducts
A tech retailing company offers a help desk, an online knowledge base, and interactive troubleshooting guides for its customers. Additionally, it conducts regular customer satisfaction surveys to identify areas of improvement. This emphasis on aftersale interaction primarily aims to enhance:
Market Penetration
Pricing Strategies
Customer Service and Support
Brand Awareness
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