A technical skill is the ability to work well in cooperation with other people. *

True

False

The learning focus in management is on developing skills and competencies to deal with the complexities of human behavior and problem solving in organizations. *

True

False

Controlling it is the process of measuring performance and taking action to ensure desired results. *

True

False

The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers. *

True

False