A. The Operations Function

1. What is the difference and similarity between operations and production management?
2. Regarding the function of an operations manager
   1. How does the function of an operations manager differ from the function of a marketing manager or a finance manager?
   2. How are these functions similar?
3. Describe the nature of Operations management for one of the following organizations:
   1. A hotel
   2. A small manufacturing firm (of leather bags for example)

In doing this, identify:

3. 1. Purpose and product(s) or service(s) of the organization
   2. Decisions framework: important operations decisions and responsibilities (ref.: QPIC)
4. Choose one of the organizations listed in Question 3 and describe what are the

i) Inputs; ii) Transformation process, and iii) Outputs of the production system.

B. Operations Strategy

5. What are the reasons for formulating and implementing an operation strategy?
6. Describe the mission for operations and some associated strategies that fit the following business situations:

1. Ambulance service
2. Production of standard automobile batteries
3. What are the reasons for formulating and implementing an operation strategy?

7. Choose one of the following cases Kodak or Dominos Pizza (USA) and formulate in ten lines (use bullet points) the strategy adopted by that firm. (See documents on Moodle).

P. Project Ideas

8. Bring to class next week two ideas of a product or service (real or fictional) you would like to develop in this course. Elaborate a (simple) system view diagram (reference: Question A4).

Guidelines:

• Draft your answers here below on nect page
• Make a synthesis and draft your answers in a concise manner (including diagrams and bullets points when necessary). Size: Maximum two A4 pages/Minimum 1 A4 page.