A: Tool for problem solving: Think about how you or a team from your organization (past or current job) used one of the decision-making or problem-solving tools introduced in Chapter 7. Share one example of when the tool was used.

Format using these headings:

Introduction: Briefly introduce us to the facility or organization, and the department where you work. What were the circumstances that required use of the decision-making or problem-solving tool? What tool did you choose to use? Why this tool?

Graphic of completed tool: Do your best to recall the different pieces as you used the tool to problem solve. [insert a graphic of the populated tool]

Outcome: What was the outcome of this problem solving exercise for you or your team? Did it deliver by helping solve a problem or to make a decision, or not really?

B: Create a Dashboard: Use metrics from your work or your personal life and create a dashboard.

Read the following article for more background on dashboards:

Lowder, D. (2018, May 22). Healthcare dashboards vs. scorecards: Use both to Improve outcomes. Health Catalyst. https://www.healthcatalyst.com/healthcare-dashboards-vs-scorecards-to-improve-outcomes

The dashboard should include (roughly) 4 key metrics. These metrics are usually presented as graphics. If you are using work for your example, when choosing which metrics/measures to include, think of your department/facility. What do you need to track to have your finger on the pulse of what is going on so you can improve performance and outcomes? This could be operational, clinical, and/or financial. If you are creating a dashboard drawing from your personal life--what kinds of things do you track ie daily or weekly?

Format using these headings:

Introduction: Introduce us to the department and facility where you work, or the data you are drawing from.

[Insert the dashboard]

Explanation: Explain the dashboard. Why did you choose these metrics?

Part II: