a$.$ TRUE $|$ FALSE: Research suggests that the majority of quality problems are related to materials and processes, not employee performance.

b$.$ TRUE $|$ FALSE: Three Sigma is easier to achieve than Six Sigma.

c$.$ TRUE $|$ FALSE: Observers of quality management believe that a strong dedication to quality management is unnecessary.

d$.$ TRUE $$ FALSE: It is not significant for an organization that operates globally to have an ISO $9000$ certification. There are many other quality standards with international recognition, that are as widely accepted as ISO $9000.$

e$.$ TRUE $|$ FALSE: Systems that apply JIT principles aim to satisfy demands only after a demand has been received.

f$.$ TRUE $|$ FALSE: GE had to recall $3\mathrm{.}1$ million dishwashers but at the end of the day selling dishwashers with a defective switch was more profitable anyway.

g$.$ TRUE $|$ FALSE: Continuous Improvement philosophy suggests that quality improvement efforts can only be stopped when perfection is achieved, not before.