Question: A user is having an issue with a smartphone battery bulging and physically pushing the screen away from the phone. The rest of the phone

A user is having an issue with a smartphone battery bulging and physically pushing the screen away from the phone. The rest of the phone appears to be operating normally. Which of the following should be the BEST next troubleshooting step?

.

Power off the phone and contact support

.

Upgrade to the latest OS version

.

Replace the screen

.

Perform a factory reset

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