Question: A user opens a help desk ticket to replace a laptop keyboard. The user reports that the cursor randomly moves when typing, causing them to
A user opens a help desk ticket to replace a laptop keyboard. The user reports that the cursor randomly moves when typing, causing them to make frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used.
You want to find a more affordable solution than replacing the keyboard.
Which of the following actions BEST mitigates this problem?
answer
Increase the screen resolution so that mouse movements are more granular.
Lower the screen resolution so that mouse movements are less granular.
Use the special function key to disable the touchpad when the laptop keyboard is used.
Decrease the operating system's mouse speed setting.
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